Account and Data Deletion
Last updated: 1 October 2026
This page explains how to have your account and your data deleted in Cardixs (developer: MEGAVİZYON AYDINLATMA ELEKTRİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ). There are two ways.
Option 1 — From inside the app (recommended, immediate)
- Open the Cardixs app and sign in to your account.
- Go to the Profile tab in the bottom menu.
- Scroll down to the Account section at the bottom of the page.
- Tap the Delete account button.
- Enter your password on the sheet that opens and confirm.
The deletion completes immediately and the app returns you to the sign-in screen. There is no waiting period, no freeze window and no confirmation email.
Option 2 — If you cannot reach the app
If you have lost your phone, do not remember your password, or have already removed the app, you can send your request by email:
Send the email from the address you used to open the account and write “Account deletion request” in the subject. Writing from that address is enough for us to verify your identity; never send your password by email — and we will never ask you for it.
We complete your request within 30 days at the latest and confirm in writing once it is done. In practice, requests are usually processed within a few working days.
What is deleted
- Your account and your email address
- All your business card records
- Your card photos (from the server and from file storage)
- Your groups and your tags
- The raw text read from your cards
- Your usage counter and your subscription record
- Your open sessions — on every device
- The local copy the app keeps on your phone
This cannot be undone. We are unable to recover deleted data. You can register again with the same email address, but the new account starts completely empty.
What is kept, and why
After your account is deleted, only the record of payment events is kept. These records are held to stop the store from delivering the same payment notification twice and to detect fraud.
They contain no information that identifies you — not your name, not your email address; only the store's event number, the event type and a timestamp. When your account is deleted, the link between those records and you is permanently severed, so they can no longer be traced back to you in any way.
⚠️ Your subscription must be cancelled separately
Deleting your account does not cancel your subscription. Subscriptions are managed by the App Store or Google Play; if you do not cancel, charges continue.
- Google Play: Play Store → your profile picture → Payments and subscriptions → Subscriptions → Cardixs → Cancel subscription
- App Store: Settings → your name → Subscriptions → Cardixs → Cancel subscription
We recommend cancelling the subscription before deleting the account; once it is deleted you will not be able to open the app, so you will not see any reminder.
Delete a single card without deleting your account
You can delete any business card you saved in Cardixs, at any time, without deleting your account:
- Open the Cardixs app and sign in to your account.
- Open the business card you want to delete.
- Tap the Delete card button at the bottom of the screen.
- Confirm with Delete card in the window that opens.
Deletion is immediate and permanent — there is no trash and no undo window.
- Deleted: the name, contact details and notes on the card, the raw text read from it and its photo — on our servers, in file storage and on your phone — and its group and tag memberships on our servers.
- Kept: only a trace with no personal information — the record's ID and the time it was deleted — so that your other devices learn that it was deleted; and the cost record of the scan (duration and cost, without any card content). A deleted card does not give back a free scan.
If your business card was scanned
If you are not a Cardixs user but believe your business card has been scanned into this app, you have the right to request that your data be deleted. Writing to the same address is enough: info@cardixs.com
For details, see section 1 of our privacy policy.